Privacy Policy

Information We Collect

We gather information that enables us to deliver a secure and personalised gaming environment. When you register an account, we collect personal details including your full name, date of birth, residential address, email address and telephone number. We also require certain identification documents to verify your age and identity, as this is a mandatory part of responsible gambling regulation.

Financial information such as payment card numbers, bank account details and transaction history is collected only to the extent necessary to process deposits, withdrawals and betting activity. In addition, our systems automatically record technical information every time you visit the site. This includes your IP address, browser type and version, device operating system, pages viewed, time spent on the site and referral sources.

How We Use Your Information

Your personal data is used first and foremost to create and administer your account, authenticate your identity, process transactions and provide customer support. We also use the information to improve the performance of our platform, analyse player behaviour in aggregate form, and maintain the security of our services.

Where you have given clear consent, we may send you messages about bonuses, promotions and new game releases that we believe will interest you. You can change these preferences at any time through your account settings or by contacting our support team. We do not use automated decision-making processes that produce legal effects or similarly significant outcomes.

Sharing and Disclosure

We do not sell your personal data to third parties for marketing purposes. However, we may share information with trusted service providers who assist us in operating the website and delivering our services. These partners include payment processors, identity verification companies, hosting providers, analytics services and professional advisers. All third parties are contractually bound to keep your information secure and to use it only for the purposes we specify.

We may also disclose data where we are legally required to do so, for example to comply with a court order, gambling regulatory request, or to protect the rights, property or safety of SunClub Casino, our players or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to distinguish you from other users, remember your preferences, maintain your session and analyse site traffic. Essential cookies are necessary for the website to function properly, while analytical and functional cookies help us understand how the site is used and improve your experience.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of parts of the website and your overall gaming experience.

Data Security

We take the protection of your information seriously and maintain appropriate technical and organisational measures to prevent unauthorised access, accidental loss or disclosure. These measures include encryption of sensitive data during transmission and storage, secure servers, access controls and regular security reviews.

While we strive to protect your personal data, no system can guarantee complete security. We encourage you to keep your account password confidential and to use strong, unique passwords for your online gaming account.

Your Rights

You have the right to request access to the personal data we hold about you, to ask for corrections if any details are inaccurate, and in certain circumstances to request deletion or restriction of processing. You may also object to processing based on legitimate interests or withdraw any consent previously given.

To exercise these rights, please contact our customer support team. We will respond to your request within one month, or sooner where required by law. In some cases we may need to ask for proof of identity before proceeding.

Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations. Once the need for retention ends, we securely delete or anonymise the data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised version will be posted on this page with an updated effective date. We recommend that you review the policy periodically so that you remain aware of how we collect, use and protect your information.

Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal data, please contact our support team using the live chat facility or the contact methods listed on our website. We aim to resolve all enquiries promptly and transparently.